Edition date: May 23, 2024, 21:10

In this policy, all references to “Kriptobet”, “Group”, “we”, “us”, “our”, and “ours” mean any company within the Marcodella Group Ltd group of companies. References to “you”, “your”, “yours”, and “yourself” refer to the individual using our Website(s) and providing us with personal information.

1. Privacy

“Kriptobet” is committed to protecting the personal information you provide to us, and we will take all necessary measures to ensure that all data you submit through the Website(s) remains secure. To this end, we have created this Privacy Policy to inform you of what information we collect when you use our Services, why we collect this information, and how we use the collected data.

This document describes how “Kriptobet” handles the information and data you provide to us. By submitting your information to “Kriptobet” and using our Website(s), you confirm your agreement with the use of your personal data as outlined in this document. If you disagree with the terms of this Privacy Policy and do not wish to provide the requested personal information, please do not use this Website.

2. Information Collected

The personal information we may request for further use includes, but is not limited to:

a. Any information you provide to us by filling out forms on the account registration pages, as well as any other data you provide to us via the Website(s) or email (e.g., first and last name, date of birth, bank card information, residential address, email address, phone number);

b. Communications through the Website(s), email, phone, web chat, or any other means of communication;

c. Participation in surveys that we may conduct from time to time;

d. All transaction history related to the customer account, regardless of whether they occur via the Website(s) or third-party services;

e. Information on system logins and detailed data, including geolocation data, web logs, operation logs, and other recorded system activity information.

3. Use of Collected Information

We use the personal information we receive from you to improve the quality of our Services and for the following purposes:

a. Processing your bets and transactions. This includes using your bank cards and electronic payment systems;

b. Providing you with customer support and assistance in setting up, operating, and managing your account;

c. Complying with legal and regulatory obligations;

d. Creating personal profiles of our customers to award personal bonus points and rewards;

e. Taking necessary measures to secure the customer's account and conducting necessary verification checks;

f. Analyzing customer trends through market research (participation in surveys is optional, and customers have the choice to participate or not);

g. Providing our registered customers with information about promotions, products, and services, or providing promotional information from our business partners, affiliated companies, and subsidiaries, whose promotional information customers have specifically subscribed to;

h. Analyzing and studying transactions to prevent fraud, money laundering, and other illegal gaming schemes.

4. Promotional Information

If you choose not to receive promotional information, we may still use your Personal Information, including your email address and phone number, to send you promotional messages about products, services, and promotions that we believe may be of interest to you. This may also include information about other gaming products and services from selected business partners. If you wish to stop receiving marketing and other promotional materials, you can opt out by adjusting your account settings or contacting our customer support service at [email protected].

Please also note that by accepting any prize or winnings from us, you agree to the use of your name, surname, and photographs for advertising and promotional purposes without additional compensation, except where prohibited by law.

5. Obtaining Personal Information

We will not collect personal information about you without your knowledge. However, we may automatically collect certain data and receive personal information about you where you would have provided such information through your use of our Services and through your interactions with us. We may also receive some personal information from online vendors and service providers, as well as from customer lists lawfully acquired from third-party vendors. Additionally, we reserve the right to engage third-party service providers to provide technical support to customers, to process your online transactions, and to maintain your account. Please understand that we may be granted access to any information you provide to such vendors, service providers, and third-party e-commerce services. Rest assured, we will use and protect any obtained Personal Information as stated in this Privacy Policy. Any information you provide will be disclosed to third parties outside the Marcodella Group Ltd group of companies only in accordance with this Privacy Policy, and we will take necessary steps to ensure that our agreements with third-party service providers and online vendors always protect your Personal Information.

6. Sharing Personal Data

We may share the information you provide with other companies in the Marcodella Group Ltd group and our business partners for data processing purposes as specified in Section 3 of this Policy.

Consent also includes processing your requests regarding the use of our Brand/Product and/or Games/Product or our business partners.

Given that the Internet is a global environment, using the Internet to collect and process personal data necessarily involves data transmission. Therefore, we may also disclose the information you provide to our business partners, suppliers, and subcontractors to fulfill any contractual obligations we may have with them or with you. To keep you better informed, we may disclose information about any third party to whom information about you has been provided. Please note that to provide you with a qualified service, we and/or our service providers may need to transfer your personal data from one country to another within the European Union (EU) and the European Free Trade Association (EFTA), as well as to some data processors who may be located outside the European Economic Area (EEA). Therefore, by browsing the Website and communicating electronically with us, you acknowledge and agree that we (or our suppliers or subcontractors) may process your personal data in these countries. We will always take all possible measures to ensure that your information and data are processed securely in accordance with this Privacy Policy.

Relevant supervisory authorities, regulatory bodies, employees of “Frieds-casino”, those part of the support service, financial departments, and fraud detection departments also have access to your personal data to perform their duties and provide you with assistance. You hereby agree to such disclosure of your information.

7. Sale and Distribution of Data

We do not sell personal data about our customers to third parties. However, we may disclose personal data in the acquisition of any new business structures. If a structure within the Marcodella Group Ltd group of companies undergoes changes such as a merger, acquisition by another company, or partial acquisition, it is likely that personal data of our customers will be included in the sale or transfer. As part of our policy, we will inform our customers about this via email before such a transfer of personal data is carried out.

We also reserve the right to disclose personal data when we believe such disclosure is necessary to comply with legal requirements or to enforce our terms, to protect our rights, property, or safety, and to protect any other companies in the Group, our customers, or other third parties.

8. Laws and Regulations

We hereby confirm that when collecting and processing your personal data for account management purposes, we commit to complying with strict data protection legislation. Accordingly, we strive to protect your Personal Information and respect your right to privacy under applicable legal standards. Furthermore, to avoid any ambiguity in this Privacy Policy, nothing can prevent us from disclosing your Personal Information if required by law.

9. Retention of Your Personal Information

As stated in these terms and conditions, both you and “Kriptobet” can decide to close your account at any time. After your account is closed, we will retain your personal data in written form for the legally required time. The data will only be used if requested by competent authorities in cases of financial and tax audits, fraud, money laundering, or any other illegal activity investigations.

10. Contact Us

You can contact us for the following reasons:

a. To confirm the accuracy of the personal information we have received from you and that we hold;

b. To find out how we use your personal information;

c. To prohibit the use of your personal information for marketing purposes in the future;

d. To update any information we hold about you, provided that you supply proof we may require for such changes. Providing us with false information about yourself is illegal, and you are responsible for ensuring that we always have the most up-to-date and accurate information about you;

e. To transfer your personal data in cases provided by law;

f. To request the cessation of the processing of your personal data and the erasure of data in cases provided by law.

You also have the right to lodge a complaint with a supervisory authority, particularly in the member state of your habitual residence, place of work, or place of the alleged infringement, if you believe that the processing of personal data concerning you violates data protection laws.

11. Cookies

By accepting the terms and conditions of “Kriptobet”, registering an account, and using our services, you confirm that “Kriptobet” will use cookies to store and use certain information on your computer, laptop, tablet, or mobile device when accessing our sites, mobile sites, or mobile applications.

Cookies are small text files stored on your computer or computer equipment when you visit certain websites. They store certain settings and send information from your browser to facilitate your navigation on the Internet and provide higher quality and personalized Internet services. Without some of the cookies we use, the Website cannot function properly.

At this time, it is technically impossible to configure your cookie settings for use with specific websites. However, if you wish to delete all cookies already stored on your computer or prevent them from tracking your browsing patterns on this Website, you can do so by deleting existing cookies and configuring your browser's privacy settings to block them (cookie settings are usually found in the "Settings" section of your browser). We recommend that you do not block or delete cookies as this may result in unstable or incorrect operation of our Website(s).

12. Agreement

Please note that this Privacy Policy constitutes an agreement between you and the Marcodella Group Ltd group of companies. We may periodically make changes to this Policy and notify you of these changes. We recommend regularly reviewing the page with this Privacy Policy.